Mediation usually takes place physically, but can also take place on-line. Generally, the latter is not preferred by Remediate Mediation, as certain things tend to go unnoticed during an on-line meeting. In particular, non-verbal communication (the things you do not say explicitly, but do convey through facial expression, intonation and body language) is not easily visible during an on-line meeting. Since these aspects do matter in the context of conflict resolution, a live meeting is preferable. Of course, if this is not possible due to circumstances, an on-line session can be arranged.